Our return policy has a duration of 14 days. Unfortunately, if more than 14 days have elapsed since your purchase, we cannotoffer you a refund or exchange.

To qualify for a return, please ensure that your item is unused and is in the same condition as when it was initially received. It must also be returned in its original packaging.

To initiate a return, you must provide us with either a receipt or proof of purchase.

If you have any further questions or require assistance with the return process, please do not hesitate to contact our customer service team. We are here to assist you.

Refunds

Upon receiving and thoroughly inspecting the returned item, we will send you an email to confirm its receipt. Additionally, we will communicate our decision regarding the approval or rejection of your claim.

If your request is approved, your refund will be processed expeditiously, and the credited amount will be automatically applied to your original method of payment or credit card within a specified number of days.

Sale items 

Only regularly priced items can be refunded. Unfortunately, sale items are not refundable.

Exchanges

We can facilitate an exchange only if the product is defective or damaged. In this case, if you wish to exchange it for the same item, please send us an email to karminecommercial@gmail.com.

Shipping

To return a product, you must send it by mail to: Via torricelli 18, San Giuseppe Vesuviano, 80047 (NA) Italy

You are responsible for covering the shipping expenses associated with returning your item. Please note that shipping costs are non-refundable. In the event of a refund, the return shipping costs will be deducted from the total refund amount.

The timeframe for receiving your exchanged product may vary depending on your location.

When sending an item for return, we recommend using a reliable delivery service that offers shipment tracking and delivery insurance. We cannot guarantee the receipt of the item you are returning without such safeguards in place.